Purpose The Processing Team Leader will be leading, motivating, and maximising the team potential to ensure the long term, positive Accounts relationship with its Suppliers, Partners, and customers. The Team Leader will also focus on coaching the ongoing growth of Team Members, process improvements and efficiencies. This role is primarily responsible for the leadership of the invoice processing function and ensure invoices are processed accurately and within agreed service level agreements. To manage supplier accounts and aged payables. The Processing Team Leader is responsible for the overall management of the Accounts Payable service function, including the timely processing of invoices, management of brand and client relationships, and ensuring that team performance meets KPIs and incentives. Primary Accountabilities & Objectives: Leadership, Support and Development Effectively lead their team to meet allocation of work and weekly/monthly KPI’s. Support and foster a positive, well-balanced high-performance team environment and culture. Effective One on Ones, planners and WBMs Process Improvement Ad-hoc projects to continually improve the team processes, controls, and quality of work to ensure teams are processing in a timely manner and to a high standard. Investigation and implementation of new processes as per best practice to address problems. Supplier, Partner & Customer Relationship Management Knowledge of your stakeholders and importance to maintain strong stakeholder relationships i.e., Suppliers, Offshore partners, and Travel Managers with proactive clear communication. Identify any trends or areas of concern to Head of Accounts Payable and take corrective action to mitigate financial/Operational risks. Timely and accurate query resolution Key Tasks and Responsibilities Lead the invoice processing team and assign work Process invoices and ensure accuracy of data captured Review and Manage invoices flagged as exceptions by the processing system Maintain invoice processing SLAs for each Brand Maintain individual client SLAs for timely invoice processing Pull reports on aged Chargebacks and invoices and drive clearance Manage aged supplier creditor balances and resolve outstanding invoices Collaborate with offshore partner on shared invoice processing tasks Approve Supplier Payments Requirements Bachelor's degree in accounting, finance or relevant field 3-5 years of experience in an accounts payable role Travel Industry Experience Excellent communication, organizational and problem-solving skills Attention to detail and accuracy Ability to multi-task and prioritise workload Team leadership and management experience What you'll Enjoy: ♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised Learning & Development pathway options Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages Exclusive Staff Discounts: Accessible via our employee-only portal with 350 of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Please advise your leader before applying