Dogs, cats, budgies, and everything in between — pets deserve the world.
They inspire us to be better humans.
That's why we've committed to building the most engaged and passionate community of pets and pet parents worldwide.
We're seeking talented team members to help us achieve this. Founded in Sydney, our team of over 500 pet enthusiasts spans Australia, New Zealand, and the Philippines.
We've grown to become one of Australia's top five eCommerce companies and the leading online pet store.
Our growth is accelerating as we continue to innovate in the pet retail industry. The pet industry is booming, with online pet retail expected to grow exponentially in the next five years.
This presents a unique career opportunity to be part of our exciting growth journey. The OpportunityWe have an incredible opening for an IT Operations Manager to lead our IT Operations team, supporting our passionate workforce across three countries and four distribution centers.
This role suits a hands-on, thoughtful individual focused on continuous improvement, cybersecurity, and hardware management to enable our team to excel.
You will have the chance to make a significant impact through various projects and initiatives. The IT Operations Manager will oversee daily support for Pet Circle offices and fulfillment centers, including provisioning new users, managing hardware, and advising on automation and modernization of logistics processes.
The role is primarily based at our main fulfillment center in Eastern Creek. What You'll Be DoingLead a team of two IT professionals, providing mentorship and supportManage daily IT support, including networking, hardware, and user accountsPlan, budget, purchase, and support IT infrastructure to meet business needsSupport warehouse operations with appropriate hardware and softwareManage third-party support services across locationsMonitor and support data visibility for warehouse operationsAdminister and secure company systems (JIRA, Confluence, GSuite, etc.
)Ensure hardware and software securityProvide 24/7 support for warehouse operationsResolve real-time issues based on internal customer needsCollaborate with stakeholders and report to the CTOWork in both Windows and Mac environmentsA Bit About YouMinimum 6 years of experience in technical and IT operations supportRelevant degree or educationExpertise in Linux systemsExperience managing a team of at least two membersWillingness to travel interstate quarterly as neededStrong SQL skills for data analysisExcellent communication and planning skillsHands-on experience with networks and hardware supportTeam-oriented with mentoring abilitiesFamiliar with office AV equipment, Jump Cloud, and Cloudstrike (a plus)Experience in IT systems for distribution centers (a plus)Role LocationThis role is based in Sydney with a hybrid arrangement of three days in our pet-friendly offices each week, with potential adjustments based on business needs. Why Join?Our mission to help the world Pet Better is both meaningful and fun.
Joining Pet Circle means contributing to shaping an entire industry.
We value diversity and encourage applicants from all backgrounds to bring their full selves to work.
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