Snooze is on the hunt for a talented and energetic **Retail Training Specialist**.
This significant role is responsible for delivering engaging in person training, creating engaging resources, procedures and e-learning and supporting strategic projects at Snooze. It's a role that lives in Support Centre Canterbury, but serves all our retail stores across Australia.
**Perks of the job**
- Work with an amazing, passionate and talented team of individuals
- Join us in ongoing training, development, support and office activities
- Enjoy employee discounts across all our brands
- Work for an iconic brand selling high quality product
**On a daily basis, we need you to**
- Develop and implement comprehensive training programs for retail employees, including modernizing sales training delivery in our retail stores
- Train in point of sale (ERP) systems and champion being systems savvy
- Be a gatekeeper for SCOPE our Learning Management System, updating resources and e learning modules
- Demonstrate your technical wizardry in all aspects of the Microsoft suite
- Be comfortable pivoting from administration to online training to retail frontline training
- Facilitate engaging training sessions, workshops, and Conferences both in-person and virtually..
- Collaborate with management to identify training needs and objectives
- Be forward thinking with industry trends and best practices to continuously improve training programs.
**Qualifications**
- Preferred - Bachelor's degree or Diploma in Business, Education, Human Resources, or related field.
- Certificate IV in Training & Assessment is preferred
- Minimum of 2-3 years experience in retail training or employee development.
- Strong, proven knowledge of retail operations, customer service, and sales techniques.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrable authoring skills - editing and proof reading included
- Proficiency in creating training materials and using e-learning platforms.
- Strong organisational skills and ability to manage multiple projects simultaneously.
- Flexibility to travel occasionally to various retail locations.
📌 Retail Training Specialist
🏢 Snooze
📍 Canterbury