Viking Imports is a family owned specialty food importer, distributor and 3PL solutions provider. We supply premium products to Australia's leading independent retailers, health food stores, specialty deli's and major supermarket chains. Some of our best sellers are frozen wild blueberries, organic goat feta and Swedish crispbreads Having been in operation for over 30 years, the next family generation are looking to substantially ramp the business up with your help in boosting our sales administration.
The Role
This all-rounder admin role will focus on supporting our on-road sales reps and warehouse administration. You will work in our new offices in Prestons and be responsible for a wide variety of admin, customer support via phone and email, and sales processing.
Overall your responsibilities include:
* Sales Support: Processing sales orders and liaising with drivers to ensure prompt stock delivery
* Relationship Management: Maintaining and developing strong customer relationships, complaint resolution and helping our customers feel valued and understood
* General Administration: Data entry, purchase management, scanning, debt collection support and accounts receivable support
* Logistics & Stock Management: Managing stock in VIC and QLD warehouses, end of month invoicing, reconciliation and making stock adjustments.
* Sales Administration: Sales follow ups, managing customers in our CRM, Opmetrix, new customer search and taking orders
* Customer Service: Supporting our customers with general enquiries, pricing and invoices via phone and email
* Reporting: Prepping for weekly and monthly sales meetings
* Continuous Improvement: Offering ideas of better ways to do things and promptly implementing adjustments
What you bring to the table
You have common sense, a high attention to detail and thrive on improving processes.
Additionally, you will bring:
* Warehouse admin or sales support experience, ideally in the food industry
* Strong administration experience and Microsoft (Excel, Outlook, PowerPoint) skills
* Strong and friendly phone and email-based communication
* A down to earth, friendly, easy to get along with approach
* Great rapport building skills
* General accounting knowledge
* Proficiency in the use of CRM and Warehouse Management Systems
* Process driven with a high level of organisation
* Creative thinking and excellent attention to detail
* A love of food
What we provide
In this role, you will enjoy a brand-new office with on-site parking and lovely team to work alongside. We're a long-established business and work with both big household named brands and smaller players which will keep your day varied but stable. In the office, we all love trying new foods and you'll get to try samples of new products all the time with us, yum Plus, we have a glorious big barista coffee machine for you to use whenever you want.
Hours: 8:00 AM - 4:00 PM-ish or 7:00AM – 3:00PM-ish, Monday to Friday
To join our friendly team, act now and send your resume and cover letter through today.
Immediate start available.