Job Description
We are seeking a skilled professional to join our team as an experienced Field Coaching and Training expert in luxury skincare/cosmetics fields. This role requires a strong background in coaching, training, and development, with a proven track record of delivering exceptional results.
Main Responsibilities
* Provide in-field training and coaching to support formal training programs.
* Conduct special events according to the promotional calendar.
Key Accountabilities
1. Training and Development:
1. As directed by the Retail Manager, conduct in-field training of product knowledge, Art of Service, and Art of Perfection.
2. Conducts Art of Beauty training for Beauty Advisors within the territory in Spa and Retail stores.
3. Ensure strong, consistent onboarding of new Beauty Advisors using Education tools provided.
4. Identify and report to the Retail Manager skills gaps of consultants and develop a coaching plan to improve performance and KPIs.
5. Motivate, lead, and encourage department store Beauty Advisors and Territory Representatives Beauty Advisors to achieve sales targets.
6. Conduct CRM training with new Beauty Advisors and ensure guidelines are adhered to within the existing team.
7. Conduct New Product Training for Beauty Advisors unable to attend training.
2. Sales/Promotions:
1. Coach, lead, and inspire Counter Managers, Beauty Advisors, and Salon staff where necessary for your assigned territory to successfully reach their individual targets and to reinforce team dynamics to achieve counter targets.
2. Offer new ideas for events to generate retail; provide insight on event performance.
3. Plan, coordinate, and implement promotions according to guidelines i.e., facial weeks, workshops, special events, new product launches.
4. Persoally conduct facials and key events including presenting at workshops and cocktail events.
5. Act as an ambassador in-store to develop relationships with all accounts in your territory including Store Managers, Deputy Store Managers, Visual Merchandising Managers, Sales Managers, Beauty Advisors, and all Salon/Spa Managers and staff.
6. Under management guidance seek out and connect with luxury brand contracts to establish and grow potential partnerships.
7. Assist in handling client complaints and coach team on effectively resolving a variety of client service situations.
Requirements
* A minimum of 3-5 years of experience in Field Coaching and Training in luxury skincare/cosmetics fields.
* Strong communication and coaching skills.
* Presentable, attention to detail, self-motivated, and independent with excellent interpersonal skills in working with all front-line staff.
* Open to feedback and seek solutions to improve.
* Self-organized with preparation of training materials/coaching tools, and well-managed personal schedule.
* Administrative skills such as Word, Excel, and PowerPoint.