Customer Success Manager – Responsibilities
* Own day‐to‐day delivery and contractual performance across CES and GIS services for assigned accounts.
* Act as primary point of accountability and escalation for the client across all DXC offerings.
* Lead integrated client governance including service reviews, QBRs, and executive forums.
* Ensure delivery outcomes align to client business objectives and agreed success measures.
* Manage account financials including cost control, margin awareness, and forecast accuracy across CES and GIS.
* Drive renewal readiness, retention, and contract continuity across all in‐scope services.
* Identify, shape, and progress cross‐offering expansion opportunities in partnership with Markets, Offerings, and Sales.
* Orchestrate delivery teams, architects, specialists, and partners across CES and GIS.
* Serve as the voice of the customer within DXC and drive continuous improvement based on client feedback.
Qualifications
* Pass a standard police check.
* Background in banking – mandatory for this role.
* Experience as a Customer Success Manager or delivery lead wanting to step up.
* Preferably from an applications background versus infrastructure.
* Ability to sell to the customer, experience with revenue targets, and relationship‐building capabilities.
* Demonstrated ability to manage complex, multi‐tower enterprise accounts spanning CES and GIS.
* Strong delivery governance, risk management, and escalation leadership.
* Executive‐level client engagement and communication capability.
* Commercial and financial acumen including margin, cost control, and renewal management.
* Ability to articulate and demonstrate value realisation and outcomes delivered to clients.
* Proven ability to orchestrate and influence cross‐functional teams without direct authority.
* Strong understanding of industry trends, client operating environments, and technology landscapes.
* Accountable for both account stability and growth through value‐led expansion.
* Client satisfaction and advocacy (VoC / NPS).
* Delivery performance and risk posture across CES and GIS.
* Renewal and retention outcomes.
* Financial performance, including margin and cost control.
* Qualified and progressed cross‐offering growth pipeline.
* Strength and depth of executive client relationships.
Benefits
* Extensive resources to support onboarding and continual development, including DXC University.
* Referral rewards for bringing friends and family to work at DXC.
* Flexible leave options, including purchased leave.
* Volunteer days for charitable and emergency services.
* Employee Assistance Program for wellbeing support.
* Novated leasing, discounted health insurance, paid parental leave, and other discounts.
Equal Opportunity Employer
DXC is a proud equal‐opportunity employer and welcomes submissions from people from all walks of life. We celebrate diversity and recognize the unique contributions that give us an edge. We stand by the 'bring your whole‐self to work' philosophy and are committed to fostering an inclusive culture where everyone can thrive.
Accommodation
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. DXC is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
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