Sales and Rental Associate Job Description
The ideal candidate will be a musician who can help customers through the selling and renting of musical instruments and gear. They will define the individual needs of every customer and match those needs with the right combination of our products and services.
To achieve this, the Sales and Rental Associate must demonstrate recommended products to customers and explain their features and benefits in a clear and concise manner. They will also answer telephone calls in a timely and professional manner and follow up on product orders with customers and suppliers.
A key aspect of this role is using our common sense approach with customers to troubleshoot and solve problems. The Sales and Rental Associate must maintain in-depth and current knowledge of our products, policies, and procedures to provide accurate information to customers.
Additional responsibilities include attending weekly staff meetings and periodic training sessions to stay up-to-date with industry developments and best practices. The Sales and Rental Associate will also merchandise store displays to create an inviting environment for customers to shop and participate in store maintenance, warehouse duties, and other related tasks.
* Key Responsibilities:
o Help customers find the perfect musical instrument or gear
o Define individual customer needs and match them with suitable products and services
o Demonstrate products and explain their features and benefits
o Handle customer inquiries and resolve issues in a timely and professional manner
o Maintain accurate records of customer interactions and product orders
Required Skills and Qualifications
To succeed in this role, you will need to possess a strong background in music and excellent communication skills. You should be able to work effectively in a fast-paced environment and maintain a positive attitude even in challenging situations.
The following skills and qualifications are essential for this position:
* Must be a musician who plays at least one instrument
* Excellent communication and interpersonal skills
* Ability to work effectively in a team environment
* Strong problem-solving skills and ability to think critically
* High levels of energy and enthusiasm
* Ability to lift and carry large boxes
* Previous experience in retail or sales is an asset
We are looking for a motivated and enthusiastic individual who is passionate about music and providing exceptional customer service. If you have a strong work ethic and a commitment to excellence, we encourage you to apply for this exciting opportunity.