Are you someone who thrives in a vibrant, people‐first environment and loves making others feel welcome?
At Westfield Kotara, we're looking for a Services Attendant to join our energetic and inclusive team – where every day is about creating positive, memorable moments for our customers.
Providing a seamless experience across Car Park and Concierge services, this role is all about making each interaction effortless—welcoming customers with warmth, assisting with their needs, and ensuring smooth, enjoyable visits. You'll play a hands‐on role in creating a positive, service‐focused environment that leaves a lasting impression and keeps customers coming back.
Day‐to‐day responsibilities
* Providing exceptional service across Concierge and Car Park, adapting to different responsibilities each shift.
* Greeting and assisting customers, offering directional guidance, service information, and tailored support.
* Promoting and processing sales of Westfield Gift Cards and other available services.
* Managing administrative tasks such as lost property, online and phone inquiries.l
* Managing traffic flow, maintaining equipment, and ensuring a clean and well‐organised car park during car park shifts.
* Assisting customers and retailers with parking inquiries, providing clear guidance and support as needed.
* Operating a buggy safely within the car park to assist with safety checks or operational needs.
This role is a casual position, ideal for someone with flexible availability to work across a 7‐day rotating roster.
What sets you apart
* Friendly and approachable, with a positive attitude and a passion for helping others.
* Able to actively listen, think on your feet, and resolve customer issues with confidence.
* Strong problem‐solving skills, and comfortable working both independently and as part of a team.
* Confident working in a busy, fast‐paced environment.
* Experience in customer‐facing roles such as retail, hospitality, or guest services.
* Hold a valid driver's licence (Provisional or Full licence accepted).
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that 'Everyone Belongs'. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage. If you require support or adjustments during the application process, please contact us confidentially at .
Applications close: 8th March 2026 (unless filled prior).
Join our vibrant Services team at Westfield Kotara
Bring your energy and passion for creating great experiences and memorable moments for our customers!
We acknowledge the Traditional Owners and communities of the lands on which our business operates.
We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present.
We recognise the unique role of Māori as Tangata Whenua of Aotearoa/New Zealand.
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