Customer Success Manager
We are seeking a highly skilled Customer Success Manager to join our Cloud Managed Services team. The ideal candidate will be responsible for coordinating cross-functional service delivery teams to provide high-quality customer-focused work to a portfolio of clients in Australia.
Key Responsibilities:
* Coordinating cross-functional service delivery teams to deliver high-quality customer-focused work to a portfolio of clients in Australia.
* Servicing and operational health management.
* Assisting with governance, risk, and compliance activities.
* Facilitating key client meetings to discuss overall engagement successes, operational progress, issues, and risks.
* Developing strategic, operational service delivery, and ITIL process maturity through continual service improvement.
* Assisting in managing the financial performance of client engagements and associated invoicing.
Requirements:
* A minimum of 3 years of experience in service management or delivery within managed services or service operations.
* Exceptional stakeholder management skills.
* Strong time management skills.
* Strong written and verbal communication skills.
* Experience with cloud technologies and terminology is beneficial.
Benefits:
As an Australian citizen, you must be willing to undergo the Australian Government Security Vetting process due to the nature of the clients this role will be working with.
About Deloitte:
At Deloitte, we value difference and diversity, and we're committed to creating a workplace where everyone can thrive. We offer flexible work arrangements and a range of benefits that support your well-being and career development.