Customer Service Representative
We are seeking an experienced Customer Service Representative to join our dynamic team. This role offers a unique opportunity to make a meaningful impact on the lives of our customers, while also driving business growth and excellence.
* Key Responsibilities:
* Provide exceptional customer service through personalized interactions, resolving issues promptly and professionally.
* Become a trusted advisor for our customers, offering tailored solutions to meet their banking needs.
* Collaborate with internal stakeholders to ensure seamless delivery of services and products.
About Us: We believe in creating a culture where everyone feels valued, supported, and empowered to succeed. Our Community Banking model is built on a shared revenue approach, ensuring that profits are reinvested into local communities, supporting initiatives like infrastructure improvements, event sponsorships, and scholarship programs.
What We Offer:
* A competitive salary package with opportunities for professional growth and development.
* A comprehensive benefits program, including health and wellbeing support, private health insurance options, and an Employee Assistance Program (EAP) for you and your immediate family members.
* Access to our corporate university, 'BEN U', for continued learning and skill-building.
Candidate Requirements: To succeed in this role, you will need:
* Experience in a customer-facing environment, with a proven track record of delivering exceptional service.
* Strong communication and interpersonal skills, with the ability to build rapport with diverse customers and colleagues.
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
Diversity and Inclusion: We are committed to fostering a workplace culture that celebrates diversity and promotes inclusivity. If you require any adjustments to the application or interview process, please don't hesitate to reach out.