We’re looking for a Client Success & Digital Marketing Specialist to support our Marketing & Client Success team. This role is based at our office in Sydney / Australia (hybrid). You will report to the Head of Marketing & Client Success.
dacadoo is a Swiss technology SaaS company that develops solutions for digital health engagement and health risk quantification. Our platform (DHEP) is a mobile-first solution leveraging behavioral science, AI, and gamification to improve health and well-being, while helping clients enhance customer engagement and loyalty through personalization. Our 65 global employees are dedicated to making the world a healthier place.
Tasks
As a Client Success & Digital Marketing Specialist focused on digital engagement, your main responsibilities include:
1. Managing and consulting your portfolio of clients, using analytics and engagement tools to maximize success and drive monetization.
2. Using data-driven insights to evaluate service performance based on key engagement metrics, and recommending strategies to improve client outcomes.
3. Designing and deploying user engagement strategies to activate, retain, and re-engage users.
4. Creating and documenting marketing processes, best practices, and developing new engagement concepts.
5. Collaborating with the marketing team to support lead acquisition strategies.
6. Managing digital marketing campaigns, testing new ideas, and overseeing digital operations for prospects and pilots.
7. Supporting the sales team with pre-sales activities through marketing insights and engagement strategies.
Requirements
* Bachelor’s or Master’s degree in Business Administration, Marketing, or related field.
* 3-5 years of experience in Digital Marketing, Client Success, or both, with a focus on engagement in the SaaS industry.
* Experience managing marketing adoption, acquisition, and engagement campaigns, especially for loyalty programs or mobile apps.
* Experience in Insurance, Banking, or Retail is advantageous.
* English as a native language; Japanese or other languages are a plus.
* Strong analytical, organizational, and communication skills.
* Proactive team player, capable of working in a fast-paced environment.
* Proficient with MS Office; familiarity with Jira, Confluence, Matomo, Hubspot, Canva, AI tools, and dashboards.
* Applicants must be Australian citizens or permanent residents.
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