APS4 Complaints Business Support Officer
Hourly rate - $43.82 + super
Located in Geelong
12 month contract with potential extension
Full time Mon to Fri: 8.30am to 5pm
About the Role
The
APS4 Complaints Business Support Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.
Responsibilities may include but are not limited to:
Supporting the coordination of complaints received by the Agency including resolving at point of entry, assessing, recording and referring as required.
Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
Escalating complaints in accordance with established Agency complaint handling processes.
Contributing to record keeping activities to ensure team records are accurate and current.
Coordinating correspondence, briefing and reporting functions to the branch as needed.
About you:
You will have excellent organisation and time management skills
You will have excellent written and verbal communication skills
You can build productive and working relationships with key stakeholders
Please note you must be an Australian Citizen and will be required to complete a federal police check