KOI Bar & Restaurant is seeking a passionate, energetic, and experienced Front of House Supervisor to join our vibrant team. Located on the iconic Cairns Esplanade, KOI is a modern Japanese Fusion restaurant known for its creative dishes, premium cocktails, and exceptional service in a stylish, contemporary setting.
About the Role
As the Front of House Supervisor, you'll be instrumental in ensuring smooth service and a top-tier dining experience. You'll work closely with both management and staff to lead the team, maintain high service standards, and represent the warm hospitality KOI is known for.
Key Responsibilities
* Lead and support the FOH team during busy service periods
* Deliver and uphold exceptional guest service standards
* Manage bookings, waitlists, and floor plans efficiently
* Handle guest feedback with professionalism and care
* Assist with staff training, development, and performance reviews
* Collaborate with the kitchen and bar team to ensure seamless operations
What We're Looking For
* Previous experience in a supervisory FOH role (minimum 1 year)
* Strong leadership, communication, and problem-solving skills
* A passion for hospitality and a love of Asian fusion cuisine
* Ability to thrive in a fast-paced environment
* Flexibility to work nights, weekends, and public holidays
* Strong understanding of wine and other beverages
What We Offer
* A supportive, team-driven work culture
* Career development and training opportunities
* Staff meals and generous employee discounts
* Competitive wages and tips
* The chance to be part of a standout dining destination on the Cairns Esplanade
If you're ready to lead with confidence and bring your hospitality skills to a dynamic, stylish venue, we want to hear from you
Job Types: Full-time, Casual
Pay: From $33.38 per hour
Benefits:
* Employee discount
* Free drinks
* Free food
* Professional development assistance
* Visa sponsorship
Application Question(s):
* Do you have a good understanding of wine?
Experience:
* Supervisory: 1 year (Required)
Licence/Certification:
* Queensland RSA (Preferred)
* Food Handling Certificate (Preferred)
Work Authorisation:
* Australia (Required)
Work Location: In person