Who we are
SSG is a very successful family-owned business with a great culture and is renowned for delivering exceptional innovation & customer service. Since 1993, we have established ourselves as a key equipment, service and parts supplier to major transport logistics companies in Australia. Today, our World leading brands include: -
* Thermo King -Transport Refrigeration of trailers, trucks, vans, containers and air cargo
* Thermo King - Rail HVAC- Air conditioning for Trains, trams and Loco's
* Whiting - Roller shutters doors for all transport vehicles
* Robinson - Roller shutters for service vehicles
* Joloda Hydraroll - Moving floors for vehicles and warehouses and
* Anteo -Tail lifts for trailers, trucks, vans and utilities
We are looking for our next team member to join our Install department as a superstar Administration Officer to provide excellent customer service and administration to assist the team.
Duties and responsibilities
Reporting to the Install Manager, we are seeking an Administration Officer on a permanent, full-time basis to work at our offices based in Altona.
The primary duties and responsibilities for this role include:
* Input timesheets & approve times into CRM
* Receive purchase orders from interdealers and raise Work orders
* Provide updates for interdealers & OEMs
* Coordinate installs onsite & in workshop
* Go through all install work orders & input data in CRM
* Register SSG units on Tavant & warranty extension when needed
* Invoice interdealer Work orders and email invoices along with downloads
* Set up units for tracking
* Assist sales coordinator with large contracts, inputting data, updates and getting information
* Update smart sheets for Coles & Ocado
* Raise work orders for Coles online, update spreadsheets and invoicing
* Ensure warranty issues or missing/incorrect parts on units are dealt with in a timely manner
* Provide quotes for interdealers
* Making sure all completed jobs are closed off for EOM
* Warranty updates
* Update install daily planner and make monthly books for manager
* Liaise with other departments when truck/trailer having more unit installed
* Assist service when required and provide feedback to Manager on the progress of operational daily activities
* Promote and communicate exceptional customer relations for the service department and the business generally.
* Be aware and comply with, obligations in regard to relevant legislation, ISO on Quality, Occupational Health & Safety (OH&S) and Environmental Management Systems (EMS) and SSG ethical standards.
* Carry out all other adhoc tasks requested by Management.
If you have
* Excellent phone manner and communication skills
* Ability to prioritise tasks with strong time management skills
* Computer and data entry skills
* Attention to detail
* A strong work ethic demonstrating initiative and enthusiasm
* A good sense of humour
* A willingness to learn and to follow instructions
* Work well as part of a team
* Full working rights in Australia
What to expect when working with us
The hours of work for this position rotate weekly (Monday to Friday) and will be either 8-4pm or 9-5pm. Overtime on weekdays may be required from time to time.
We offer our employees a fantastic working environment, including state of the art facilities, social club and the use of our free onsite gym
Next steps
Candidates with experience in Service Administration in the automotive, trucking or service trades industries are encouraged to apply.
If you have the relevant attributes, have full working rights in Australia and want a fantastic career, working in a family-owned business that pride themselves as having a fantastic culture, then please APPLY NOW
Only successful applicants will be contacted; however, we thank you for your interest in the position.