Service Delivery Manager – Temporary Part-Time
Location: Charters Towers
Reports to: Director
Hours: 25–30 hours per week (negotiable)
Salary: Based on experience and relevant award
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About We2Care
We2Care is a values-driven organisation dedicated to empowering individuals through high-quality, person-centered support. We partner with clients funded under the NDIS and Aged Care programs, fostering independence, inclusion, and wellbeing across our communities.
Our team is diverse, compassionate, and client-focused, always prioritising dignity, respect, and innovation in the services we provide.
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Position Summary
We are seeking an experienced and passionate Service Delivery Manager to oversee and coordinate high-quality support services across our Aged Care and NDIS programs.
This temporary part-time role is ideal for someone who can balance operational effectiveness with empathy and client outcomes.
The successful candidate will bring:
Strong leadership skills
Deep knowledge of the NDIS and Aged Care systems
A commitment to responsive and sustainable service delivery, including support for rural operations such as Charters Towers.
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Key Responsibilities
Operational Management
* Coordinate and oversee service delivery across NDIS and Aged Care participants to ensure quality, compliance, and continuity.
* Support team rostering, scheduling, and resource allocation to maximise workforce efficiency and client satisfaction.
* Monitor service performance metrics and implement improvements where necessary.
Team Leadership & Support
* Supervise, mentor, and support frontline staff, including support workers and coordinators.
* Conduct regular check-ins and performance reviews.
* Foster a culture of accountability, empathy, and teamwork.
* Provide guidance on complex client situations or service escalations.
Client & Stakeholder Engagement
* Develop and maintain strong relationships with clients, families, and external stakeholders.
* Support person-centred planning and ensure services respond to changing client needs.
* Facilitate intake, onboarding, and transition processes.
Compliance & Quality
* Ensure services comply with NDIS Practice Standards, Aged Care Quality Standards, and all relevant legislation.
* Lead incident management and reporting processes.
* Contribute to audits and quality improvement initiatives.
Strategic & Service Development
* Provide input into strategic planning, workforce development, and service expansion, especially for regional areas.
* Participate in funding reviews, service planning, and policy development.
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Key Selection Criteria
Essential:
* Experience managing or coordinating services under NDIS and/or Aged Care.
* Strong understanding of person-centred practice, service coordination, and compliance frameworks.
* Proven leadership and staff development skills.
* Exceptional interpersonal and communication skills.
* Ability to manage competing priorities with flexibility and initiative.
* Proficiency with client management systems and Microsoft Office.
* Current driver's licence and willingness to travel.
* Tertiary qualifications in Social Services, Allied Health, Community Services, or related field.
Desirable:
* Experience working in regional or remote communities.
* Knowledge of culturally safe and trauma-informed care.
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Pre-Employment Requirements
* NDIS Worker Screening Clearance
* National Police Check
* Working with Children Check
* First Aid & CPR
* Driver's Licence
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How to Apply
To express your interest, please send your resume and a brief cover letter addressing the key selection criteria to:
For more information, contact Judith Rusoke-Dierich on