This pay rate is inclusive of mandatory 25% casual loading
This will be an initial 12 month contract with strong extension possibilities.
**Key Responsibilities**:
- Collaborate with multidisciplinary teams and vendors to resolve issues and handle requests while adhering to service standards and service level agreements (SLAs).
- Create and maintain clear process documentation and standard operating procedures (SOPs).
- Assist the Product Support Senior Systems Administrator and CRM Product Lead with system upgrades, testing, and maintenance tasks.
- Coordinate change releases in collaboration with the Product Support Senior Systems Administrator.
- Manage system-related incidents and emergency responses alongside the Product Support Senior Systems Administrator.
- Monitor and assign incoming support requests using a rostering system, including participating in an on-call roster for after-hours support.
- Engage in operational programs and projects aimed at enhancing systems and supporting changing business requirements.
- Uphold contemporary standards of ethical practice, ensure a safe workplace, and contribute to a diverse and effective team environment.
**Qualifications**:
- Strong problem-solving skills and the ability to work collaboratively with various teams.
- Excellent communication skills and the ability to create clear and detailed documentation.
- Commitment to ethical practice, equity, diversity, and a positive team environment.
- Flexibility to participate in an on-call roster for after-hours support.