A great opportunity has arisen to join the Hotel team at The Star Gold Coast as a Guest Service Agent for our Resort. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay.
The Star Gold Coast is a busy and complex environment with 594 hotel rooms at The Star Grand and 56 luxury suites at The Darling therefore this position forms an integral part of the Hotel team.
**What are we looking for?**
- Extensive guest service experience in Front Office/Guest Services
- Previous experience in a 5-star establishment advantageous
- Good keyboard skills with knowledge of hotel check-in systems (Opera, Fidelio
- highly regarded)
- A high level of proficiency with Microsoft Office (Word/Excel/Access)
- The ability to speak a second language (highly regarded but not essential)
- Sound knowledge of the local area and surrounds
- Outstanding presentation and communication skills
- Flexibility to work across a 24/7 roster
**What can we offer you?**
- 30% staff discounts across our award-winning venues on all 3 of our properties
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform prepared and ready for you daily on property
- An organisation that values diversity, teamwork and bringing your best self
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
**About us**
The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ's at Atrium Bar & more It is a destination that offers relaxation and fun at the same time
**Our Culture**
The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.