Customer Service Representative
To deliver a premium shopping experience to consumers, we are seeking highly motivated and competitive Sales Associates who will be responsible for upholding the quality of our brand and achieving sales targets.
About the Role
Ecco is looking for dedicated Sales Associates with a drive to succeed in a fast-paced environment. Key responsibilities include:
* Delivering exceptional customer experiences by aligning with Visual Merchandising plans and Mystery Shopper standards.
* Processing customer orders, returns, and maintaining inventory according to standards.
Skills & Experience
To be successful in this role, you will need:
* Prior retail sales or similar experience with persuasive communication skills.
* Demonstrated success in achieving KPIs and sales targets.
* A commitment to providing exceptional customer service as an Ecco brand ambassador.
* Flexibility with your availability, including weekdays, weekends, and public holidays.
What We Offer
We provide a range of benefits, including:
* Lucrative KPI-based sales bonus incentives and monthly reward and recognition opportunities.
* Generous staff discounts in-store and online, with free product allocation every 6 months.
* Flexibility and work-life balance through rostering.
* Supportive leadership and coaching.