Job Opportunity:
We are seeking a skilled professional to fill the role of Service Advisor. In this position, you will be responsible for providing exceptional service to our customers across various sectors.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in high-pressure environments. A vocational diploma or trade certification in customer service or a related field is preferred.
Key Responsibilities:
* Serve as the primary customer contact, ensuring seamless communication and resolving inquiries efficiently.
* Analyze customer needs and create work orders, generate service quotes, and schedule repair and maintenance jobs.
* Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
* Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
* Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
Required Skills and Qualifications:
* Vocational diploma or trade certification in customer service or a related field.
* Demonstrated financial acumen and ability to interpret service costs, warranty claims, and billing-related inquiries.
* Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
* Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
* Strong attention to detail and experience managing complex workflows and documentation requirements.
Benefits:
* Generous remuneration package.
* 20% location allowance.
Others:
This role offers a unique opportunity to work in a residential setting, with a generous remuneration package and a 20% location allowance. If you are a motivated and experienced professional looking for a new challenge, please apply today.
Servicing the Mining, On-Highway, Marine, and Power Generation Sectors.