Job Description
Salary: Competitive
Title: IT Field Service Engineer (Level II MSP Experience Required)
Location: North Jersey / New York Metro
Regional Office: Kenilworth, NJ
Work Type: Hybrid (Field, Office, Remote)
As an IT Field Service Engineer (Field), you will be responsible for implementing and troubleshooting various technologies in our fast-growing consulting firm. Work will be done on-site at client locations, in-office technical configuration, and at times remotely for customer locations in the NJ / NY Metro area.
Key Responsibilities:
* Provide technical services to our clients based in the New Jersey/New York metro markets
* Research technically sound solutions to small and medium business technology environments
* Utilize monitoring tools and services to support our client base
* Provide outstanding customer service with direct interaction with the client base
* Document project and support calls with clear and concise communications
* Set up system and network architecture for new and current business clients
* Install multi-vendor hardware technologies in Server, SAN, LAN, WAN, VPN
* Monitor Disaster Recovery and Business Continuity solutions
Basic Skill Proficiencies Required in the following technologies:
* Active Directory / Group Policy configuration, troubleshooting, and maintenance
* Prior Managed Services (MSP) experience required
* Microsoft Azure, Intune, Android, and iOS knowledge
* Virtualization experience with VMWare / Hyper-V, ISCSI, LAN/WAN, WiFi, Firewall, and Routing knowledge
* Windows Server OS experience with install, troubleshooting, management, and maintenance
* Basic Linux knowledge is a plus, but not required
Requirements:
* High School Diploma or equivalent required; some college preferred
* 5+ years of experience serving IT support needs required; prior MSP experience is required
* Prior experience with Microsoft 365 and Teams required
* Strong Windows Desktop experience, installation, and troubleshooting
* Mac experience is a plus
* Ability and comfort working directly with clients
* Excellent documentation skills required
* Ability to write technical processes and perform technical duties
* Licensed and own a vehicle, willing to travel within the NJ/NY Metro area
* Advanced understanding of IP, DNS, and the OSI model; knowledge of current and previous technologies
* Solid communication skills with professional client interaction
* Key industry certifications
* Exceptional problem-solving skills
This is a career-oriented position with excellent benefits, including 401k with company match, travel reimbursement, and paid time off. Join us and be part of this hyper-growth company!
Remote work available
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