Overview
Join our team at genU.
We are a not-for-profit organisation dedicated to making lives happier and healthier for people with disability, ageing, and those experiencing disadvantage.
We value diversity and foster a welcoming, innovative, safe, empowering, and respectful environment.
Position : Service Delivery Leader - Warrnambool region.
You will oversee the delivery of high-quality, client-centred services, lead a team of support workers, manage daily operations, ensure regulatory compliance, and champion a positive team culture.
You will work closely with the Regional Manager and cross-functional teams to implement and improve individualised support plans that enhance client wellbeing and independence.
Join our team!
Key responsibilities
- Coordinate High-Quality Service Delivery: Oversee the daily operations and delivery of home and daily living supports, ensuring client-centred care that enhances quality of life for people with disabilities and older adults.
- Lead and Supervise Staff: Provide effective leadership, supervision, and training to support workers, fostering a safe and respectful environment focused on continuous development and high-quality service.
- Manage Individual Client Support Plans: Ensure all client plans are current, compliant, and implemented appropriately, with accurate documentation to support care delivery and funding requirements.
- Ensure Compliance and Quality Standards: Maintain adherence to relevant policies, procedures, and industry standards, supporting audit readiness and accurate record-keeping.
- Drive Continuous Improvement: Actively contribute to service improvements by identifying opportunities to enhance client outcomes and operational efficiency.
- Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders to support and improve delivery of client-centred services.
- Finance Management: Manage financial performance in accordance with client rosters of care, overtime and staff utilisation.
Qualifications / Requirements
- Tertiary qualification in disability or related field or a minimum Certificate IV in Disability with substantial experience
- Current Australian Driver's Licence
- NDIS Worker Screening Number
- NDIS Worker Orientation Certificate - Quality, Safety & You
- Working with Children Check VIC
- Current First Aid and CPR certificate
- Strong understanding of relevant NDIS and Ageing regulations and standards
- Demonstrated ability to lead and support teams
- Strong stakeholder engagement and relationship management skills
- Ability to drive continuous improvement and innovation
Employee benefits
- Health and wellbeing support : 24/7 access to a holistic employee assistance program
- Salary packaging : Non-for-profit salary packaging up to $15,900 per annum, plus additional meals and entertainment benefits
- Discount shopping programs : Save at over 450 retailers, including Coles, Woolworths, JB HI-FI and Officeworks
- University Study Discount : 25% discount for undergraduate and postgraduate courses at Torrens University for genU staff
- Employee referral program : Earn a bonus for referring successful candidates after probation
- Career development : Induction, ongoing development, accredited training modules, staff mentoring programs and our internal jobs board
Ready to make a difference?
Click apply to complete your application.
Don't wait to apply! We are reviewing applications as they come in.
You can view the full position description.
We are committed to ensuring an accessible recruitment experience.
If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact Josh at
Note : Current genU staff should apply via the staff intranet.
Note on application context
Provider information and system notes have been removed to focus on the role description and responsibilities.
Required Skill Profession
Transport & Logistics