Overview
Be among the first 25 applicants. Novotel Devonport is looking for a full time Night Auditor who can step up to Assistant Night Manager when required. We aim to create a warm, personalised welcome experience for guests and ensure safety and security of guests, staff and the property during the night shift.
What you’ll be doing
- Welcoming late arrival guests and bidding farewell to early departures.
- Ensure the smooth and efficient running of the hotel’s overnight operation, maintaining guest satisfaction and property safety and security.
- Take initiative to foster positive and productive interactions with guests.
- Actively resolve complaints and challenges presented by guests.
- Undertake daily reconciliation of the hotel’s trading, including checking and preparing reports, completing audits, and collating paperwork for departures.
- Prepare and distribute relevant reports to appropriate departments.
- Manage and confirm reservation details and in-house guest accounts, ensuring accuracy.
- Provide efficient guest registration and check-out services as required.
- Maximise guest satisfaction and property safety and security.
- Attend to guest requests efficiently to ensure total customer satisfaction.
Qualifications
- Be a night owl who enjoys working with a team
- Ability to lead and step into the Assistant Night Manager role as required
- Exceptional customer service & communication skills
- Excellent time management skills and the ability to work autonomously
- A hands-on team player with a can-do attitude
- Initiates contact and establishes rapport easily
- Willingness to take ownership and carry out different tasks as required
- A good understanding of finance and accounting practices
- Ability to coordinate multiple tasks while maintaining attention to detail
- RSA (Responsible Service of Alcohol) Certificate
- A current full manual driver’s license is essential
- Knowledge of Opera Cloud is a bonus
- Ability to work 11:00 pm to 7:00 am and flexibility to work weekdays, weekends and public holidays
In return we will offer you
- ALL Heartist Membership – discounts on accommodation and F&B; worldwide
- Family & Friends Discounts on accommodation, services and events
- Accor Live Limitless (ALL) Loyalty Program – earn status & reward points on stays
- Learn Your Way – access to Accor’s training platforms
- A fun and supportive team environment
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management
Industries
- Hospitality
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📌 Night Auditor - Full Time
🏢 Novotel Hotels
📍 City of Devonport