Job Title:
Operations Manager
Description:
We are a purpose-driven social enterprise committed to building inclusive communities and creating opportunities for people to thrive.
About the Role
This role oversees operations of waste management and resource recovery services across a specific region. You will be responsible for managing site operations, leading a diverse team, and ensuring quality, safety, and efficiency.
Key Responsibilities:
* Business Operations: Manage site operations to meet performance targets, compliance standards, and customer expectations.
* Leadership and Support: Inspire and guide a team to build a culture of integrity, collaboration, and continuous improvement.
* Quality, Administration, and Information Security: Prepare reports, develop effective communication strategies with staff and partners, and ensure information security.
* Work Health and Safety: Ensure safe working conditions and promote a safe working culture.
* Financial Management: Oversee budgets, monitor financial performance, and ensure efficient use of resources.
* Change Management: Lead initiatives to drive innovation and smooth adoption of new processes.
* Stakeholder Management: Build strong relationships with partners and stakeholders, lead contract management meetings, and ensure KPI compliance.
* Customer Focus: Deliver service excellence and maintain high levels of customer satisfaction.