Key Account Manager Role
We're committed to cultivating a diverse and inclusive work culture that inspires innovation.
Primary Responsibilities:
1. Regional Portfolio Management: Take ownership of your assigned accounts across multiple regions, fostering strong relationships with clients and driving business growth.
2. New Client Onboarding: Provide tailored onboarding experiences that set customers up for success, ensuring seamless integration and optimal usage.
3. Ongoing Support & Engagement: Regularly engage with clients through a mix of inbound and outbound communication, prioritizing timely issue resolution and proactive problem-solving.
4. Retention & Solutions Focus: Analyze client churn data to identify areas for improvement and develop strategies to retain business, focusing on delivering exceptional value and solutions.
5. Technical Expertise: Serve as the go-to expert for our platform, advising clients on best practices, strategy, and optimization techniques to maximize results.
6. Customer Value Growth: Identify opportunities to expand usage, increase satisfaction, and build long-term loyalty, fostering a deep understanding of client needs and preferences.
Why Work with Us?
* We champion ownership, initiative, and leadership, empowering employees to take charge of their roles.
* We offer a comprehensive benefits package, including flexible working conditions, wellbeing leave, and a generous parental leave offering.
* We provide complimentary access to industry-leading research platforms and exclusive market updates, ensuring our team stays informed and ahead of the curve.
* We prioritize diversity and inclusion, creating an environment where everyone feels valued and supported.