We are seeking a skilled and enthusiastic IT Support Specialist to join our dynamic team.
Job Description
The successful candidate will provide technical support and assistance to internal users across the organisation, ensuring a smooth operation of IT systems, applications and infrastructure.
The role will be based at our Sydney Head Office and supports both on-site and remote environments across the wider business, contributing to IT projects, security and asset management.
Key Responsibilities
1. Monitor and maintain IT systems and applications, ensuring optimal performance and uptime.
2. Diagnose and resolve network connectivity issues, including Wi-Fi, VPN, and general network access problems.
3. Execute complete employee onboarding processes including account creation, software access provisioning, and hardware setup.
4. Manage offboarding procedures ensuring proper account deactivation and hardware recovery.
5. Configure and maintain user workstations according to company standards and security policies.
6. Configure, maintain, and troubleshoot multi-function printers including driver updates and network connectivity.
7. Deploy software packages and updates across the business environment using appropriate deployment tools.
8. Maintain accurate IT asset inventory and manage hardware lifecycle from procurement to disposal.
9. Perform regular system maintenance including updates, patches, and security compliance checks.
10. Support the implementation and execution of IT projects as directed by the IT Manager.
Required Skills and Qualifications
* Understanding of networking concepts, and the ability to troubleshoot a variety of networking issues.
* Knowledge of ISO27001 standards.
* Interest in data protection and cyber security.
* Experience with printer and multifunction device configuration and maintenance.
* Familiarity with software deployment tools and remote support platforms.
* Ability to manage multiple tasks and priorities effectively.
* Experience liaising with senior management and external partners.
* Proven ability to follow direction and process.
* Excellent stakeholder, customer service and problem-solving skills.
* Exceptional time management skills and strong attention to detail.
* Highly developed written and verbal communication skills.
What's in it for you?
* Exciting and challenging projects that will push your technical skills and provide ample opportunity for personal and professional growth.
* Opportunity to work in a dynamic and supportive environment.
* Close access to Norwest Metro and local shopping hub.
How to Apply
Hit the 'Apply Now' button and attach your CV/Resume and Cover Letter or email directly.