North Sydney location, Close To Public Transport
Varied Role
Our Organisation
Epson is a global leader in imaging technologies.
We work in harmony with our environment and communities to make things that improve the way we all live and work.
At Epson Australia, we believe in openness, team spirit and respect.
We focus on what's important.
We are a business that looks after our people and are proud of our ambition and our successes.
We take our environment and sustainability seriously, and we're committed to helping everyone who works here be the best they can be.
Our brand is global; however, we've managed to create a unique family culture that feels local and gives you the support you need to find your own way.
About the Role
Epson Australia are seeking an enthusiastic individual to join the team as a Network Administrator on a full-time basis.
While the primary work location is North Sydney, the role will require occasional on-site work at our Yennora office, and our Huntingwood data centre, to provide essential infrastructure and end-user support.
This role is a great opportunity if you are seeking a role that is diverse and challenging in a supportive team.
The Network Administrator is responsible for ensuring high availability and robust security of all End-User Computing (EUC) devices and for providing core network operational support, optimising system performance and user efficiency.
In addition, the role is responsible for
Ensuring timely and effective deployment of security updates to PCs, laptops, and servers.
Investigating any security alerts or concerns from staff as a priority.
Maintaining system backups as per the Company Backup Framework.
Facilitating data restores when requested, in accordance with the company's backup cycle.
Actioning all user profile requests (addition/change/deletion) promptly upon receipt of appropriate paperwork.
Monitoring and triaging the Zendesk ticketing system, ensuring correct categorisation and assignment.
Providing comprehensive support for IT hardware (e.g., Laptops, Servers, Mobile Phones and Video conferencing equipment).
Providing comprehensive support for all core software (e.g., Microsoft 365, SAP, Salesforce, Adobe).
As the successful applicant, you will possess the following:
At least 12 months' experience in a similar or related IT support role.
Proven knowledge/previous experience in hardware maintenance and warranty coordination.
A current driver's licence would be advantageous for travel to other sites such as Yennora and Huntingwood.
Strong knowledge of Windows with exposure to Mac OS and Linux operating systems.
Solid understanding of network fundamentals and operations (TCP/IP, LAN/WAN basics).
Proven ability to manage own workload and priorities, demonstrating proactive ownership and autonomy.
Strong communication skills for effective customer service (via helpdesk, email, phone, in-person).
Attention to detail in managing system documentation and asset registers.
If you have the right experience and an ability to work both independently and within a team environment, then we'd like to hear from you
For over 50 years Epson has been a global technology company and an innovator known for creating many world firsts in printing, projection, robotics, wearables and more.
At the heart of our success are our people who have helped us to become a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation.
Our company culture values our staff and is based on sustainable development.
Epson truly takes care of our people and encourages growth of personal and professional goals.
Join our team to play your part in the next chapter of the Epson success story
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