Unlock the Art of Exceptional Dining Experiences
About this Role:
* Deliver outstanding customer service and build lasting relationships with clients and guests.
* Showcase your knowledge of various venues, menus, and promotions to exceed guest expectations.
* Collaborate with internal teams to ensure seamless event execution and timely communication.
* Evaluate and resolve guest concerns in a professional and courteous manner.
* Maintain accurate records and adhere to reservation policies and procedures.
* Foster a positive atmosphere during events, ensuring high levels of guest satisfaction.
* Analyze post-event feedback to identify areas for improvement and implement changes.
Requirements:
* Demonstrate excellent verbal and written communication skills, with a friendly and persuasive phone manner.
* Possess strong problem-solving abilities, with experience in hospitality and restaurant operations.
* Show adaptability and flexibility in a fast-paced environment, with ability to multitask and prioritize tasks effectively.
* Proficient in Microsoft Office and booking systems, with a willingness to learn new technologies.
* Cultivate a collaborative mindset, working closely with colleagues to achieve common goals.