Customer Service Representative
We are seeking a professional and empathetic individual to join our team in a frontline customer service role.
The successful candidate will provide a warm welcome and exceptional customer service to people coming into the hospital, working 4 afternoon shifts per fortnight at Monash Medical Centre Clayton.
You will also be responsible for:
* Providing an equally high standard of customer service to people you interact with over the phone.
* Utilising software systems to support your work and assist consumers.
* Ensuring timely, complete and accurate entry of data and details when admitting and updating patient details into various systems.
We use iPM as our Patient Administration System. You would also need to work with our VAED audit reports and may be asked to undertake other related administrative duties.
About You
We're looking for someone who shares our patient-focused outlook and is motivated to apply their strong administration and customer service skills to a dynamic workplace.
* Excellent communication skills, including demonstrated listening skills, and sensitivity to the feelings of others.
* Strong office administration skills and an ability to rapidly grasp the challenges of a busy workplace where multi-tasking is a must.
* Prioritisation and organisational skills to ensure tasks are completed on time.
* Aptitude for learning new systems and processes quickly.
* Flexibility to accommodate shift work and ability to work at other Monash Health sites if needed.
Please note that we offer a dynamic and supportive work environment, with opportunities for growth and development.