Job Description
Senior Field Services Engineer – Regional NSW (Mining Sector)
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com
EOI - Expressions of Interest.
Role Purpose
As a Senior Field Services Engineer supporting our client mine sites across regional NSW, your core responsibility is to deliver high‐quality IT support across a diverse and dynamic operational environment. You will be the trusted onsite representative of DXC, ensuring the stability and continuity of IT systems that underpin daily mining operations.
While IT support is the main focus, the role also requires a strong understanding of Operational Technology (OT) and the ability to provide support to OT teams on an as‐needed basis. Experience working around OT systems, control environments, and field equipment is highly desirable, as you will collaborate closely with Technical Teams who maintain critical production systems.
This is a drive‐between‐sites role (non‐FIFO), requiring regular travel between several mine locations within regional NSW.
Key Responsibilities
Advanced Technical Support & Troubleshooting
* Provide senior-level support across desktop, hardware, enterprise print management, software, network, and OT systems for multiple regional mine sites.
* Travel between mine locations to resolve incidents requiring onsite attendance.
* Conduct deep-dive troubleshooting, root-cause analysis, and elevate in line with DXC processes and SLAs.
* Enter operational areas of mine sites to resolve issues that cannot be handled remotely.
* Support AV and collaboration systems across control rooms, meeting rooms, and technical spaces.
* Execute IMAC activities including imaging, deployment, configuration, lifecycle replacement, and optimisation.
Infrastructure & Operational Technology (OT) Support
* Provide first-response assistance for OT systems and interfaces when required.
* Work alongside Technical Teams who support production and control systems, providing IT-centric support at integration points between IT and OT.
* Assist OT teams during maintenance windows, outages, or peak operational periods.
* Perform basic diagnostics, connectivity checks, and safe handling of OT-related field equipment.
* Escalate OT issues appropriately while maintaining strong communication with engineers and technicians.
* Maintain familiarity with site OT landscapes to support effective collaboration, without acting as the primary OT engineer.
Stakeholder Engagement, Communication & Collaboration
* Communicate clearly with mine-site personnel, engineers, Technical Teams, and control room operators.
* Build strong working relationships across multiple mining sites and operational teams.
* Work closely with remote DXC teams to maintain consistent service delivery.
* Mentor junior or site-based technicians, offering guidance and technical leadership.
Operational Excellence, Logistics & Asset Management
* Manage IT storerooms, asset tracking, stock levels, and logistics across all supported sites.
* Safely handle and transport IT and OT equipment while travelling between locations.
* Maintain accurate ticketing, documentation, and reporting to DXC standards.
Health, Safety, Security & Environment
* Uphold DXC's Zero Harm principles and site-specific safety protocols.
* Follow all mine-site HSE requirements, including PPE and access standards.
* Model safe work behaviour in all environments, including when travelling between sites.
Technical Skills Requirements
Core IT Skills
* Advanced troubleshooting across end-user devices, hardware, and mobile technologies.
* Strong networking knowledge: switches, routers, Wi‐Fi, cabling, VLANs, firewalls.
* Proficiency with Windows, macOS, Linux, Android, and iOS.
* Experience with endpoint management, monitoring tools, and remote support platforms.
* Understanding of cybersecurity fundamentals and secure operational practices.
Operational Technology (OT) Skills
* Exposure to OT environments in mining, industrial, or heavy operations.
* Understanding of industrial control systems, edge devices, and field interfaces.
* Ability to collaborate effectively with Technical Teams, engineers, and operations staff.
Soft Skills & Key Attributes
Professional Skills
* Clear, concise communication suited to technical and operational audiences.
* Strong stakeholder management skills.
* Analytical, structured problem‐solving approach.
* High adaptability to shifting priorities and operational conditions.
* Excellent time management and ability to self‐manage across multiple sites.
DXC Aligned Behaviours
* Customer‐first, focusing on operational continuity.
* Proactive, identifying issues before they escalated.
* Hands‐on, effective in field and operational environments.
* Calm under pressure, especially during production‐impacting events.
* Ownership‐driven, accountable from start to finish.
* Collaborative, with both onsite and remote teams.
Other Capabilities
* Physically fit to work safely in mine‐site environments.
* Strong documentation and reporting discipline.
* Willingness to travel by road between multiple mine sites as part of daily/weekly duties.
Education & Experience
* Bachelor's degree in IT, Engineering, or related field OR equivalent hands‐on experience.
* 7+ years of IT support or field engineering experience, preferably in operational environments.
* Experience supporting IT/OT integration is advantageous.
* Strong troubleshooting, diagnostics, and root‐cause analysis experience.
* Commitment to continuous learning and skill development.
Preferred Certifications
* OEM certifications (HP, Dell, Lenovo, Apple, Microsoft).
* CompTIA A+, Network+, Security+.
* Cisco CCNA.
* OT or industrial systems training (advantage).
* AWS Cloud certifications (advantage).
* CTS or Crestron certifications (AV).
* Microsoft 365 / Teams certifications.
Why DXC?
At DXC, we foster a culture of inclusion, integrity, and innovation. You'll be empowered to grow your career while contributing to solutions that matter—supported by a global team committed to delivering excellence for our customers and communities.
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‐person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
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