Description
Assistant Manager – Jo Malone London, Myer Melbourne
At Jo Malone London, we're more than just a fragrance brand — we're creators of moments and memories. From elegant scents to bespoke services, every experience is a celebration of British style and sophistication.
We are currently seeking an Assistant Manager to join our Myer Melbourne Team. This is an exciting opportunity for a passionate leader to inspire a team, deliver exceptional customer experiences, and drive commercial success within one of our most iconic locations.
Key Responsibilities
As an Assistant Manager, you will:
* Lead & Inspire: Support the Counter Manager in motivating and developing a passionate team to deliver exceptional service and achieve store goals.
* Customer Focus: Champion the Jo Malone London experience, ensuring every customer receives a warm, personalised, and luxurious interaction.
* Drive Performance: Deliver and exceed sales targets, KPIs, and service standards, while identifying opportunities for growth.
* Operational Excellence: Manage daily operations including stock control, visual merchandising, and boutique presentation in line with brand standards.
* Recruit & Retain Customers: Build strong relationships with new and existing clients through events, clienteling, and personalised services.
* Service & Experience: Oversee signature in-store services, ensuring every touchpoint reflects our brand's exceptional standards.
* Team Development: Support with recruitment, coaching, and performance management to cultivate a high-performing and engaged team.
About You
You are:
* Passionate about luxury retail and fragrance.
* Experienced in leading and motivating a team within a premium or luxury environment.
* A confident communicator with a natural ability to build rapport and lasting client relationships.
* Commercially minded, with a proven ability to meet and exceed sales and KPI targets.
* Organised, detail-oriented, and proactive in managing stock and operations.
Why Jo Malone London?
At Jo Malone London, you'll be part of an inspiring brand that values creativity, individuality, and connection. We offer ongoing training, career development opportunities, and the chance to represent a brand loved around the world.
Join us in creating beautiful moments every day.
Qualifications
ualifications & Experience
* Minimum 2–3 years' experience in retail management, preferably within a luxury, premium, or beauty environment.
* Proven success in driving sales performance, achieving KPIs, and delivering exceptional customer experiences.
* Strong leadership and coaching skills, with experience managing or supervising a small team.
* Excellent communication, interpersonal, and client relationship skills.
* Demonstrated ability in stock management, visual merchandising, and operational excellence.
* A passion for fragrance, beauty, and luxury service.
* Availability to work a flexible roster, including weekends, late nights, and peak trading periods.
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