2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions.
At HUB24, we know the smartest investments start with our people.
We are innovative and ambitious, and we move fast.At HUB24, we empower our employees to bring their ideas and creativity to work.
Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB).HUB24 is growing, and we are looking to add a full-time Client Services Officer to our Gold Coast or Sydney team.
If you're interested in exploring a career within our award-winning contact centre, with plenty of room for career development and growth, then this could be the opportunity for you.Join a professional, fun, and vibrant culture where your primary responsibility is to provide exceptional service and maximize customer experience for HUB24 clients.Please note: following 2-3 months of training, this is a hybrid position with 2 days a week in the office required.We operate on a rotating roster between 8am - 7pm, Monday to Friday.Responsibilities:Handle inbound and outbound call enquiries in the contact centre.Provide a point of contact for clients and actively manage client relationships, including producing welcome emails for new clients.Assist with client enquiries in line with the company's service offerings and liaise with key relationships.Draft and produce client communications as required by advisors and managers.Manage chat and email enquiries from advisers and clients.Answer calls from key advisers and service their needs, including adviser and dealer group administration.Utilize effective problem-solving and time management skills in client service operations.Perform other service-related queries as assigned by your team leader.What you'll need:Experience in superannuation or managed funds, with knowledge of insurance or banking products and familiarity with platform products and wrap services (desirable).Proven client service experience in a call centre environment, with a passion for customer service.Energized by resolving questions and supporting clients through outstanding phone interactions.Strong problem-solving abilities and the capacity to engage multiple stakeholders effectively both internally and externally.Ability to quickly learn new technology and systems.Excellent written and verbal communication skills, with a positive attitude and high standards of delivery.About HUB24We think creatively and are not constrained by traditional thinking or barriers to success.
We are led by experts, realists with ideas, grounded in commercial reality, who are bold enough to visualize the future differently and advocate for what matters to our clients.
We are here to lead change and are committed to empowering better financial futures for Australians.Benefits and Life at HUB24Learn more about our employee benefits HERE.Why our people love working at HUB24!We pride ourselves on being an inclusive employer where our people can bring their whole selves to work and feel safe and supported.
If you don't feel you fit this role 100%, we still want to hear from you.
Tell us what you're interested in—you might have a skill we didn't realize we needed!The Recruitment Process:Acknowledgement email once your application is submitted.Our Talent team reviews applications; unsuccessful candidates are notified.If shortlisted, our Talent team will contact you to discuss your fit for the role.If you have an impairment or disability, share any accessibility requirements for the role.Contact ****** for accommodations during recruitment.Interviews may be virtual or face-to-face, with multiple rounds possible.Outcomes communicated with feedback provided.
*A police check will be conducted on successful candidates.
Further details are available in our HUB24 Group Recruitment Privacy Collection notice.2024 CircleBack Initiative Employer – we commit to respond to every applicant.Endorsed by WORK180, recognized as an employer of choice for women.Placed on the BOSS Best Places to Work list.Nominated as a finalist for the Seek Star Awards 2024 - Best Employer Brand Initiative.Seniority levelEntry levelEmployment typeFull-timeJob functionFinance and Sales
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