Work close to home | Northern Suburbs location with onsite parking
- Opportunity for growth and development | Established & supportive team
- Competitive salary | $60,000+-$65,000+
- Work close to home | Northern Suburbs location
- Opportunity for growth and development | Established & supportive team
- Competitive salary | $60,000+-$65,000+
**About the role**
***
We are looking for an energetic and passionate Customer Service professional who possesses exceptional communication and interpersonal skills, as your ability to exert influence across the business will be fundamental to your success. This role is perfect for someone who wants to take the next step up in the Customer Service space.
***
**The Organisation**
***
**Responsibilities**
***
Working as part of the Service Team, your key focus areas will be:
- Ensure all customer details and data is entered onto internal systems
- Internal liaison with logistics, warehouse, & sales team
- Prepare sales reports and updates for management
- Issuing credits, refunds and dealing with customer complaints.
- Liaising with customers regarding shipment, ETA’s, or missing goods
- Freight & shipping administration
- General administrative duties and ad-hoc tasks as required.
**Experience**
***
The successful applicant will have a strong background as a Customer Service administrator with a proven ability to work autonomously and be solutions focused. Experience working in a face paced and at times challenging workplace would be highly regarded. The following experience is essential to progress with this role:
- A solid attention to detail and problem solver
- Experience in similar Customer Service or Retail background
- Experience using CRM software’s
- The ability to manage and prioritise a number of tasks at once
- Establish and maintain effective customer relationships
- Strong verbal and written communication skills
📌 Customer Service Representative
🏢 Sharp & Carter
📍 Thomastown