Gaming Supervisor, relief Customer Service Manager - Mounties Mount Pritchard NSWJoin to apply for the Gaming Supervisor, relief Customer Service Manager - Mounties Mount Pritchard NSW role at Mounties GroupGaming Supervisor, relief Customer Service Manager - Mounties Mount Pritchard NSW1 week ago Be among the first 25 applicantsJoin to apply for the Gaming Supervisor, relief Customer Service Manager - Mounties Mount Pritchard NSW role at Mounties GroupGet AI-powered advice on this job and more exclusive features.About UsMounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.About UsMounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.About The RoleMounties Group is now seeking an experienced, self-driven and team leading individual as a Gaming Supervisor and relief Customer Service Manager, to join our Gaming department at our Flagship site in Mount Pritchard on a full-time basis.The successful applicant will work closely with the team to ensure that overall customer service experience is fulfilled.Some of your key duties as a Gaming Supervisor will include:Lead the team to ensure our overall customer service experience is fulfilledEnsure the smooth day to day running of the Gaming Floor OperationParticipate in performance managementMaintaining and reporting relationshipsEnsure adherence to Club policy, procedures, Operations, and compliance with all relevant governing bodiesSome of your key duties as a Customer Service Manager will include:Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming RegulationsAssisting with coaching, development and performance management of our staffLiaise with relevant stakeholders as necessary to ensure smooth day-to-day operationsPromote continuous improvement of our service deliveryResponsible for opening and closing of the ClubAttend to customer complaints and issuesEnsuring rostered shifts are covered utilising the Club’s roster system, Tanda.Attend and manage customer complaints and issues that ariseEnsuring our customers’ needs are metAssist with compliance requirements by accurately updating reports in Risk ManagerAbout YouTo be successful in securing this role, you will ideally possess the following:Minimum 3-years experience in a similar roleHold a current NSW RSA & RCG competency certificateCertificate IV in Hospitality or equivalent (desirable)Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs complianceProven track record in delivering exemplary customer serviceAbility to lead and coach a teamImmaculate grooming and presentationAttentive, empathetic and compassionateExcellent time management skillsAvailability to work a flexible roster that includes days, nights, weekends and public holidaysOur BenefitsPaid above Award rates and allowancesOpportunity to grow and develop your careerOnsite ParkingUniforms providedDiscounted gym membershipDiscounted meals with our restaurants onsiteWHY MOUNTIES?We have over 250,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.Group Winner OfWestern Sydney Business Awards – Employer of Choice 2020Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020Clubs NSW – Clubs and Community Award for Emergency Services 2023If you have a positive can-do attitude and are ready to embrace an exciting new opportunity, we’d love to hear from you!Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesHospitalityReferrals increase your chances of interviewing at Mounties Group by 2xSign in to set job alerts for “Casino Pit Supervisor” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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