Employee relations advisor (12 months ftc) (sydney)

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market‐leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Primarily, the role will support the Head of Employee Relations, Singapore and Pacific and will be responsible for undertaking complex employee relations investigations across multiple geographies. The role will include investigating cases received via all channels, performing specialist investigations, benchmarking and implementing best practices, and partnering with teams across all countries and regions on a daily basis. It also supports the Market Head of Human Resources in managing market‐level concerns and legislative implications.

The role will deal with cases potentially exposing the bank for serious negative reputational impact, potential regulatory action, potential implication of senior management, cross‐border activities, negative media comment, and market, region or group‐wide implications.

• Undertake complex HR investigations across multiple geographies
• Support the ASP HSBCC Triage process by triaging HSBCC cases allocated to HR to determine the most appropriate route to resolution. The role holder will also manage such activity should this process be extended to other cases received via other channels such as HR Direct, Exec escalations.
• Point of contact for escalation, guidance and oversight on ER cases for other ER/HRA colleagues when needed
• Review legislation alerts and updates, complete consultation requirements and implement policy updates as required for key areas such as domestic violence, psycho‐social, Respect at Work and the Right to Disconnect
• Establish sound and constructive working relationships within ER and with broader HR function including HRA's
• Manage return to work policy implementation for Australia and New Zealand
• Prepare monthly and ad hoc reports for Exco and the board
• Successfully navigate and manage organisational complexity

To be successful in this role, you will need:

• Completion of a professional qualification in HR, or/and employment law or equivalent experience
• Significant experience in conducting complex investigations and exposure in dealing with Regulators/Legal teams will be an advantage
• Strong understanding of Employee Relations Principles for handling employee grievance/conduct/whistleblowing issues
• Ability to prioritise and manage changing priorities and deadlines
• Solid listening, negotiation, and analytical skills
• Strong communication skills with experience in report writing
• Resilience in managing difficult situations and acting with tact, empathy and diplomacy
• Knowledge of the HSBC Group corporate structures, its business and personnel and a clear understanding of HSBC's corporate culture will be a definite advantage

Market‐leading subsidised private health cover, enhanced parental pay, support when returning to work, subsidised banking products and services, bonus leave days, wellness programmes including discounted gym memberships, and a flexible working culture.

Applications from First Nations peoples are encouraged.