Job Summary:
We are seeking a Service Operations Manager to oversee the reliability of our fuel infrastructure, ensuring faults are resolved quickly, safely, and cost-effectively. This role involves leading a team of technicians, providing expert support, and maintaining remote fuel facilities.
Key Responsibilities
* Lead fault identification and resolution across fuel infrastructure, ensuring timely response in line with SLAs and safety protocols.
* Monitor and maintain remote fuel facilities to ensure optimal performance, safety compliance, and system reliability.
* Manage a small team handling scheduled maintenance and fault inquiries, while supporting 24/7 fault hotline coverage and escalation.
* Collaborate with operations, engineering, and customer support to resolve complex technical issues and drive continuous improvement.
* Maintain accurate documentation, prepare performance reports, and stay current with industry standards and best practices.
Requirements
* A background in the fuel industry or similar service coordination roles, with trade qualifications in mechanical or electrical disciplines highly regarded.
* Hands-on experience with containerized fuel tanks, pumps, metering, and dispensing equipment (e.g., Compac) preferred.
* Strong attention to detail, initiative, and problem-solving skills, with a proactive approach to learning and sourcing solutions.
* Excellent communication, organization, and ability to work independently or within a small team.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams, OneDrive) with a current Driver's Licence.
Benefits
* Paid training and development to grow your skills and career.
* Staff and family discounts on fuel (obviously).
* Work hard, play hard with our social club – trivia nights, barbecues and plenty of laughs.
* Plus salary sacrificing options, retail and health care discounts, Employee Assistance Program, and much more.
About Us
We are a company that thrives on solving problems and delivering real impact. We celebrate individuality and see the value in diversity. We provide an equal employment opportunity for all.