Pre-Sales Support Specialist
* This is a pivotal role within our organization that enables the sales team to achieve their objectives by providing expert pre-sales support.
Key Responsibilities:
* The Sales Support Engineer will be responsible for working closely with the sales team to provide exceptional support in pre-sales activities, including demo preparation, answering product-related inquiries, and assisting with RFP responses and proposal development.
* They will observe and learn demo techniques, become familiar with the master demo system, and gradually take on more responsibilities in demo presentations and assisting current Sales Support Engineers in demo presentations.
* Conduct practice demos for partners interested in our products, ensuring a seamless and engaging experience that highlights the value and capabilities of all ASH's products.
* Assist in the creation and maintenance of product demo videos, especially in the Consensus platform.
* Meet with clients and prospects to review and discuss specific product functionality questions.
* Maintain up-to-date knowledge of all of ASH's products, sales policies, and procedures to ensure a high level of customer service.
* Perform other job-related duties as assigned from time to time.
Requirements
* Bachelor's degree in a relevant field or related experience
* 4+ years' experience in sales support, customer service, or a similar role
* Strong communication and presentation skills
* Ability to learn quickly and adapt to new technologies and products
* Excellent organizational and time management abilities
* A proactive mindset with a passion for contributing to team success
We offer a competitive salary package and the opportunity to work with a talented team who are passionate about delivering exceptional solutions to our customers. We foster an environment that encourages collaboration, innovation, and continuous learning.
Join us and help drive business growth through innovative pre-sales support strategies.