Job Description:
The Energy Industry Transformation Leader is a pivotal role within our organization, overseeing the strategic planning and execution of customer-centric services. As part of the senior leadership team, you will drive innovation, lead high-performing teams, and ensure regulatory compliance.
This position holds end-to-end accountability for designing, delivering, and ensuring the compliance obligations of hardship and vulnerable customer services and solutions. You will lead case-managed programs, debt management strategies, and governance frameworks that align with our social value framework and sustainability objectives.
* Develop and implement strategic plans to align vulnerable customer care with our customer-centric approach and sustainability goals.
* Oversee the delivery of services and support that uphold best practice standards for customer care and workforce wellbeing.
* Manage the credit and risk portfolio, balancing business sustainability with customer support through effective debt management and collections strategies.
Required Skills and Qualifications:
* A proven track record as a strategic leader in client or customer-facing services, effectively managing complexity and financial metrics.
* Demonstrated experience in risk management, compliance, governance, and regulatory compliance within a highly regulated environment.
* Proven skills in credit and risk portfolio management, with a focus on effective collection strategies and debt management.
* Tertiary qualification in Law, Health, Social Sciences, Commerce, or Business, or a related field.
Benefits:
We offer a dynamic work environment that fosters innovative thinking, accountable leadership, and collaboration. Our benefits package includes flexible work arrangements, paid parental leave, volunteer leave, and learning and development opportunities.
Others:
We are committed to creating an inclusive and diverse workplace where everyone can thrive and feel a sense of belonging. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.