You will assess and audit relevant processes, procedures, policies, training, competencies, people management practices to ensure a consistent and quality service is provided within and from Weapons Licensing, Queensland Police Service (QPS) to all Stakeholders.
Your Key Accountabilities
The core capability requirements for this role are:
* Research, analyse, assess, audit and provide oral and written advice to Senior Management on the service delivery quality of the:
* Weapons Licensing Management System (WLMS)
* knowledge and interpretation of processes, procedures, policies and legislation
* staff performance (transactional and team related).
* Contribute to the development, implementation, maintenance and review of the Weapons Licensing Group Quality Assurance procedures and process improvements.
* Develop and implement a competency and standards framework for QA in Weapons Licensing which includes the analysis of performance, client and industry feedback and statistics.
* Assist with the review of end-to-end transactions across all elements of Weapons Licensing to ensure outcome consistency and quality results.
* Assist with policy development through the review and analysis of business operations and decision making.
* Contribute to the identification of risks, skill gaps, and knowledge development needs of individuals and teams.
* Analysis of performance, statistics and industry feedback to recommend programs of work and strategies to achieve service delivery benchmarks and continuous improvement.
* Actively contribute in a team environment and support a positive workplace culture.
* Operate with a high level of autonomy, whilst providing an effective, efficient and comprehensive client and administrative support service.
Occupational group
Administration
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