Overview
It starts here. With Bendigo Bank... and you.
We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.
Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best – helping customers achieve their banking goals.
Whether you're assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you'll value how it feels to make a difference in people's lives.
Responsibilities
* Exploring customers' needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
* Keeping up with constant change. Supporting customers with their digital literacy and online banking needs as we continue to innovate our offerings.
* Being the face of the branch and customer service. Acting as customers' go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
* Embracing an attitude of lifelong learning. Bringing your brilliant mind, and we'll help you take your career to the next level with on‐job training and external development opportunities.
* Building connections. Supporting our customers, giving back and making our communities a better place while having some fun along the way.
Position Details
This is a permanent, part‐time position located in Devonport. The roster is 49 hours per fortnight, working five days per week. The roster details are: Monday & Wednesday 09:30am to 02:00pm, Tuesday & Thursday 09:00am to 02:00pm and Friday 09:30am to 03:45pm.
Qualifications
* Experience in a customer service environment and the ability to achieve targets.
* Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
* Confidence to communicate with new and existing customers face to face and over the phone.
* Eagerness to understand and communicate what makes our bank different.
* Drive for collaboration – mateship is crucial for us to work together and achieve our goals.
* Experience in the banking and finance industry is a plus but not essential.
Benefits
* Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
* Our corporate university 'BEN U' to take your learning to the next level.
EEO Statement
We believe a diverse workforce supported by an inclusive culture is central to our success, and we're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don't hesitate to reach out if you require any adjustments to the application or interview processes.
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