Key Role:
The Chief Customer Solutions Officer will drive business growth by maximizing customer solutions and commercial outcomes across all channels.
This strategic leadership position requires a deep understanding of the retail industry, as well as expertise in merchandise management, data-led inventory management, and demand planning forecasting.
* The ideal candidate will have a strong background in GM Merchandise or Head of Product roles, with experience in managing teams and leading initiatives that deliver maximum value to customers and the business.
* They will possess excellent negotiation and relationship-building skills, along with the ability to develop and implement best practice product procurement strategies.
* A solid commercial and financial acumen is essential for this role, as well as the ability to analyze complex data sets and make informed decisions.
* The successful candidate will also be able to build and maintain high-performing teams through development and delivery of training programs, ensuring top-quartile team engagement and satisfaction.
* Advanced negotiation skills
* Best practice product procurement practices
* Solid commercial, financial, and analytical skills
* Ability to deliver top-quartile team engagement
* Ensuring maximum performance through range optimization, promotions, and sales and profit per sales person or SQM of space occupied
* Leading the Merchandise and Planning teams to deliver maximum customer solutions while maximizing commercial outcomes from capital invested
* Developing best practice merchandise team structure, skills, and capability to deliver highly engaged, high-performing teams
* Maximizing capital returns through range management, data-led inventory management, demand planning forecast capability, and ensuring maximum available products and services across all channels