About the company
We are proud to partner with a world-renowned brand in the electronics and home appliances industry, recognised for their commitment to innovation and excellence.
About the role
Reporting to the Network Operations Manager, this position plays a key role in supporting the Service Network and ensuring customer satisfaction. You'll be the central point of coordination across service operations, working closely with retailers, service managers, and internal teams to keep everything running smoothly. This role will see you responsible for:
* Providing administrative support
* Managing and updating service orders
* Updating service order status
* Liaising with retailers and the sales team
* Ensuring system data is accurate
* Order management
* Supporting new system/function implementation
* Liaising with Service Managers and Service Centres
* Monitoring to ensure providers are complying with company processes and procedures
* Creating ad hoc reports and case studies to identify areas of improvement
Selection criteria
To be considered for this role you will;
* Have strong communication and interpersonal skills
* Computer literate (MS Office Suite – essential)
* Ability to multitask and work in a high-pressure environment, autonomously
* Be results and detail oriented
* Have strong problem solving skills
* Quick learner with ability to absorb new information with a meticulous and proactive approach
Benefits
What's in it for you?
* Generous discount on company products
* Access to discounts and special promotions with retail partners
* Access to well being platform
* Heavily discounted gym membership
* Onsite parking
* Opportunity to work for a well renowned, global, industry leader
* Murarrie location
* Permanent opportunity
* Work from home flexibility 1 day per week
If you are looking for a challenging and engaging role where no two days are alike, APPLY TODAY. If you wish to discuss this opportunity further call Melanie Hammond on for a confidential discussion.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.