Job Category: Community Services and Development
Job Description
* Promote participant independence with a trusted mental health and disability service provider
* Casual Support Worker Opportunities based in Castlemaine VIC 3450 - SCHADS Level 3 ($48.31-$51.81p/h includes 25% casual loading), plus PM & Weekend loadings and salary packaging opportunities
About ermha365At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We're a lifeline for people who often feel like a "square peg in a round hole" – those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.
We support individuals (consumers) in their own homes and within the community to build skills, confidence, and independence in everyday life. Our approach is recovery‐oriented, trauma‐informed, and person‐centred, focused on enabling rather than doing, so individuals can exercise choice, control, and self‐determination.
About the Role
We are seeking compassionate and values‐driven mental health Support Workers who are passionate about promoting mental health, psychological safety, and overall wellbeing. These roles play a vital part in creating safe, inclusive, and mentally healthy environments, particularly for people living with complex mental health conditions, dual diagnosis, and behaviours of concern.
About You
The successful candidates will be able to thrive in a dynamic, 24/7 environment, who can think creatively and respond calmly and professionally to complex situations. Strong rapport‐building skills, emotional intelligence, and the ability to make sound decisions under pressure are essential. These casual roles will require the successful candidates to have a Certificate IV in Mental Health, or tertiary qualifications in Psychology, Social Work or a related discipline.
As a mental health Support Worker, you will:
* Provide 1:1 or 2:1 support to consumers in residential, SIL, and community settings based in Castlemaine
* Support the mental health and emotional wellbeing of individuals using empathetic, strengths‐based, and trauma‐informed approaches
* Deliver support in line with individualised behavioural and mental health support plans
* Create and maintain psychologically safe environments where consumers feel heard, respected, and supported
* Identify early signs of distress or escalation and respond appropriately, including accessing additional or external supports when required
* Promote recovery‐oriented practice, empowerment, independence, and self‐determination
* Act as a positive role model and support consumers to engage in meaningful daily activities and routines
* Build and maintain professional relationships with consumers, their support networks, and care teams
* Provide accurate, timely, and reflective case notes to support consistency and continuity of care
* Maintain clear professional boundaries, uphold practice standards, and engage in safe, sustainable work practices
What we are looking for
* Demonstrated experience and understanding of mental health and psychosocial disability, particularly where challenging behaviours may be present
* A strong understanding of the impact of trauma, stress, distress, and burnout
* High emotional intelligence, effective listening skills, and confidence holding sensitive or difficult conversations
* A non‐judgemental, respectful, and person‐centred approach grounded in dignity and human rights
* The ability to advocate for others and support the development of meaningful, sustainable support networks
* Capacity to work both independently and collaboratively within a team environment
* Resilience, adaptability, and the ability to remain calm and focused under pressure
* Commitment to reflective practice, supervision, and ongoing learning in mental health and wellbeing
* Confidence using IT systems on computers and mobile devices
We are currently hiring multiple casual mental health Support Worker positions based in Castlemaine. This is a 24/7 program therefore, potential shift times are 6am-2pm, 2pm-10pm and 10pm-6am. The successful candidates will be available for a range of shifts.
It is a requirement of this position to meet all compliance requirements concerning NDIS Worker Screening, Working With Children Check, Right to Work and possess a current & valid Victorian Driver's Licence.
What we can offer you
* Support as needed utilising our 24/7 Employee Assistance Program
* Industry‐leading induction and on‐the‐job training provided with access to free continuous online learning modules at your own pace
* Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
* A supportive team environment that is engaging and inspiring with the same vision and values
* Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing
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