Ambassador page is loaded## Ambassadorlocations: Australia > East Brisbane : 12 Mowbray Terracetime type: Full timeposted on: Posted Todayjob requisition id: 31143956## **JOB DESCRIPTION:**### **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We are constantly looking toward the future, anticipating changes in medical science and technology.### ### **Working at Abbott** At Abbott, you'll do work that matters, while growing and learning in an environment that values care, authenticity, and balance. We offer:* ### Career development opportunities with an international company where you can build the career you aspire to.* ### Recognition as a great place to work in dozens of countries worldwide, and inclusion on *Fortune's* list of the most admired companies.* ### A workplace consistently ranked among the best for diversity, working mothers, female executives, and scientists.### ### **The Opportunity** This role is part of Abbott's **Core Diagnostics** division, which empowers smarter medical and economic decision-making to transform how people manage their health at every stage of life. Every day, more than 10 million tests are run on Abbott's diagnostic instruments, delivering vital results for millions of people.### As an **Abbott Ambassador**, you will be responsible for managing and expanding existing accounts, strengthening customer relationships, and improving account profitability.### ### **Key Responsibilities**### ***Retention & Customer Experience**** ### *Own account Net Promoter Score (NPS) and drive customer satisfaction.** ### *Ensure instrument uptime, repair, and maintenance.** ### *Conduct operational reviews and manage customer relationships through planned visits.** ### *Manage inventory replenishment and assist with order management.** ### *Build Abbott's brand image and reinforce our total solution value offering.** ### *Collect and communicate Voice of Customer (VOC) insights.*### ### ***Value Creation & Expansion**** ### *Partner with commercial teams for account acquisition, renewals, and menu expansion.** ### *Implement initiatives to boost customer satisfaction and profitability.** ### *Manage service costs, lifecycle of products, and budget control.*### ### ***Promoter Building**** ### *Drive NPS performance and meet KPI targets.** ### *Strengthen inter-client relationships.*### ### **Qualifications*** ### Bachelor's degree or equivalent experience required; preferred fields include Medical Laboratory Science, Biomedical Science, or Medical Technology.* ### 2–4 years of experience in diagnostics or allied health industries.* ### Strong communication, organizational, analytical, and problem-solving skills.* ### Experience interfacing directly with customers.### ### **Performance Metrics*** ### 100% renewal/retention of profitable business.* ### Achievement of NPS targets.* ### Increased instrument utilization.### ### **Quality, Safety & Environmental Responsibilities*** ### Participate in regular departmental meetings to support continuous improvement.* ### Comply with ISO and Class A quality standards.* ### Adhere to occupational health, safety, and environmental policies to prevent or minimize risks.**The base pay for this position is**N/AIn specific locations, the pay range may vary from the range posted.## **JOB FAMILY:**Sales Force## **DIVISION:**CRLB Core Lab## **LOCATION:**Australia > East Brisbane : 12 Mowbray Terrace## **ADDITIONAL LOCATIONS:**## **WORK SHIFT:**Standard## **TRAVEL:**Yes, 50 % of the Time## **MEDICAL SURVEILLANCE:**Not Applicable## **SIGNIFICANT WORK ACTIVITIES:**Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)#J-18808-Ljbffr