* Must be able to work independently, take the initiative and be a self-starter.* Must have minimum 4yr experience in Incident / Problem manager role* Strong facilitation skills to command-and-control major incident bridges to ensure timely resolution (Actively run a major incident bridge independently).* Excellent verbal and written communication skills are required in all aspects of this role. You will need to use proper spelling, grammar, and business language to effectively communicate with key stakeholders & leadership (both internally and with our clients).* Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team.* Ability to self-motivate, work in high pressure and fast-paced environment to identify and implement appropriate day to day actions with high-level direction and minimal guidance.* Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact.* Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience.* Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results.* Proficiency with Microsoft Office Suite and desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role.* Working knowledge and experience with Enterprise Service Management (ESM) platforms such as ServiceNow, or equivalent ticket management tools.* Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management.* Experience with high availability/incident response working on call.* Fluent in English verbal and written.**Experience & Education Requirements** * Must have minimum 4yr experience in Incident / Problem manager role* Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management.* Strong foundation in running incident / crisis events in large, complex enterprise environments.* Demonstrable experience working in an operational area of IT, within a large or multi-client environment.* Graduate Degree Holder or EquivalentA career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.#J-18808-Ljbffr