Customer Service Officer - Mackay City
Location: Mackay City | Time Type: Full time
Job requisition id: JR101450
About the Role
Join our energetic team and unlock amazing career development in the banking industry! As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network by identifying and supporting customers to explore their current and future financial needs. You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions and conducting needs-based conversations to generate opportunities in personal banking and lending.
About You
We are looking for career‐minded individuals with exceptional communication and relationship‐building skills, a genuine interest in or passion for banking, a team‐player spirit who collaborates and brings a proactive attitude, and a commitment to exceeding customer expectations. Previous banking or sales experience is not a prerequisite.
About the Company
BOQ Group is a truly unique group of challenger brands that aim to provide a genuine alternative to Australian financial services for customers and employees. Our brand family (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) shares a common goal of building social capital through banking – creating trust with customers, exploring staff potential, and believing that tiny gestures and big ideas can change the world for communities. The BOQ Group's inclusive vision fosters a workspace that values and leverages difference, enabling people to bring their best selves to work every day.
We embrace difference.
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