Job Title: Technical Support Specialist
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent problem-solving skills, technical expertise in Windows and Linux operating systems, and experience in IT service desk support.
The successful candidate will be responsible for providing top-notch technical support to our customers, troubleshooting complex issues, and resolving them efficiently. This is an exciting opportunity for someone who is passionate about technology and enjoys working in a fast-paced environment.
Key Responsibilities
* Providing technical support via phone, email, or remote desktop sessions
* Troubleshooting hardware and software issues on Windows and Linux platforms
* Resolving complex problems through effective communication and collaboration with customers and colleagues
* Maintaining accurate records of customer interactions and technical issues
Requirements
To succeed in this role, you will need:
* 1+ year of experience in IT service desk support or a related field
* Fault investigation and triaging experience
* Strong knowledge of Windows 10, Windows 7, and Linux OS platforms
* Experience with Office 365 corporate IT environments
* Active Directory and Exchange administration familiarity
You will also need to possess excellent communication and problem-solving skills, as well as a strong customer service mindset.
What We Offer
In return for your hard work and dedication, we offer a competitive salary and benefits package, including:
* Ongoing training and development opportunities
* A supportive and collaborative team environment
* The chance to work with cutting-edge technology and innovative solutions
If you are a motivated and enthusiastic individual who is passionate about technology, we would love to hear from you. Apply now to take the first step towards an exciting career opportunity!