Opportunity details
Admin, Customer Service & Sales
Mon, 23 Feb - Sun, 21 Feb
Casual
Melbourne
What's involved
We are looking for a high-energy, detail-oriented Operations Associate to join our Driver Operations team. This is a role for a builder-operator who is equally comfortable diving into a messy spreadsheet as they are managing high-stakes partner communications.
You will be responsible for a defined part of our day-to-day operations, ensuring that our processes are running smoothly and that our partners receive accurate, timely, and high-quality support. This is not a management-first role; we need a hands-on executor who takes pride in owning a project from the first data query to the final slide.
Role: Operations Associate, Driver Operations
Location: SYD or MEL, hybrid - 3 days in office
Start Date: ASAP
Duration: 12 Months
Shift times: Monday - Friday; 9am - 6pm (full time)
Rate: $38.99 - $44.42p/h plus super dependent on experience
Key Responsibilities:
- End-to-End Project Ownership: Manage multiple workstreams simultaneously without losing track of the details. You will be expected to self-prioritise and drive tasks to completion with minimal oversight.
- Data-Driven Problem Solving: Don’t just report the 'what' - find the 'why.' You will investigate operational bottlenecks, query data to find root causes, and suggest actionable solutions.
- Operational Hygiene: Maintain a gold standard for accuracy. This includes keeping internal trackers updated in real-time, ensuring all external communications are factually perfect, and producing polished, client-ready decks and reports.
- Stakeholder Engagement: Act as a reliable point of contact for internal and external partners. You must be able to translate complex operational needs into clear, concise advice.
- Continuous Improvement: Constantly question the status quo. If a process isn't working or an answer doesn't seem right, you are expected to dig deeper until you find the truth.
Who You Are:
- A Proven Operator: You have a track record of getting things done in fast-paced environments. You don’t wait for a checklist; you create one.
- Independent & Resourceful: You are a natural problem solver. When faced with a hurdle, your first instinct is to try to solve it yourself before escalating.
- An Expert Communicator: You possess strong verbal and written skills. You take meticulous notes, remember the small stuff, and keep your manager informed at exactly the right cadence.
- Highly Organized: You have a zero-mistake mentality when it comes to formatting, data entry, and project tracking.
Qualifications:
- Experience: 1-3 years of experience in a high-intensity environment (e.g., Operations, Tech, or High-growth startups).
- The Consultant Lens: ~12 months in management consulting is highly preferred. We value the ability to structure problems and communicate visually.
- Technical Literacy: You are comfortable with light technical tasks. Proficiency in SQL (querying) and a mastery of Excel/Google Sheets is a significant advantage.
- Academic Background: Degree in Business, Engineering, Economics, or a related field.