Job Description
We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.
Key Responsibilities
* Performing ITIL processes such as Incident, Problem and Change Management
* Conducting IT Operations in line with agreed Service Levels
* Managing the receipt, triage and prioritisation of customer issues and requests
* Resolving or allocating to next level technical teams for resolution as required
* Ensuring best practice ITIL principles are followed in the receipt and management of Incident, Request, Problem and Change Management
Accountabilities
* Service Level Management
* Incident Management
* Problem Management
* Change Management
* Routine IT Operations
* Release and Deployment Management
* Vulnerability and End of Life Management
* Event Management
* Request Fulfilment
* Access Management
Desired Skills and Experience
* Previous Cross Domain or Lawful Intercept exposure is highly desirable
* University Degree or equivalent is desirable
* ITIL Service Management Qualification or equivalent is desirable – ITIL Foundations essential
* Operating in a Dev/Ops environment
* Experience in use and management of the following areas is also desirable
o Unix Servers and operating systems
o Oracle services
o CISCO, Juniper services and devices
o VOIP services and devices
o End User Compute (laptops)
o Cross Domain or Lawful Intercept related applications and hardware