Join to apply for the Office Patient Assistant role at Fresenius Medical Care
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Join to apply for the Office Patient Assistant role at Fresenius Medical Care
Position Title:
Office Patient Assistant
Reports to (position):
Dialysis Clinic Manager
Primary purpose of the role:
* To provide high-quality reception and secretarial services to patients and staff in a caring manner.
* To support nursing staff by performing non-clinical duties related to patient care.
Key Responsibilities
General Administration
* Answer the switchboard courteously and professionally.
* Liaise with patients and families compassionately.
* Perform clerical tasks such as filing, minute taking, and agenda creation.
* Manage petty cash and office supplies.
* Assist with quality improvement programs.
* Book ambulance transport and patient appointments as required.
* Other duties as assigned.
Billing Administration
* Manage patient admissions, discharges, and billing forms.
* Conduct eligibility checks and prepare invoices and credit notes.
* Handle banking procedures and maintain accurate records.
* Report data to relevant health authorities and funds monthly.
Patient Service
* Maintain cleanliness of treatment areas and stockrooms.
* Assist with nutritional needs, stock management, and waste disposal.
* Coordinate with pathology labs and participate in quality activities.
* Ensure a safe working environment and engage in skill enhancement activities.
* Assist nurses and liaise with medication suppliers as needed.
Competencies (attitude, Skills, Qualifications & Experience)
* Minimum 3 years' experience in a similar role.
* Knowledge of infection control, hygiene, and occupational safety.
* Effective communication and interpersonal skills.
* Qualification: Patient Service Assistant Certificate or equivalent.
* Proficiency in MS Office and customer service skills.
* Commitment to quality improvement and confidentiality.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Part-time
* Job function: Administrative
* Industry: Hospitals and Healthcare
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