Job Description:
We are seeking a skilled and experienced Service Coordinator to join our team based in Regency Park, South Australia. As a key member of the service team, you will be responsible for coordinating the day-to-day functions of the service operations to ensure customer satisfaction and efficient operation.
The Key Responsibilities:
* Collect, input and send off all Technician timesheets for authorization
* Compile work list from incoming customer requests
* Allocate work from service system considering skills requirement & location of work
* Liaise with spare parts department regarding supply of spare parts for repair and service work
* Review the progress of jobs in service
* Liaise with customers regarding enquiries or complaints and complete incident reports as required
* Complete general administration duties as requested
The Knowledge, Skills and Abilities we're Looking For:
* Ability to meet deadlines and effective time management of administration function
* Good computer literacy skills
* Ability to demonstrate business acumen, effective reporting, literacy, and numeracy skills
* Knowledge of Occupational Health and Safety requirements
* Ability to compile information required for warranty claims
The Benefits:
* Discounted private health cover
* Discounted electronics (Lenovo, Dell, Apple, MS Office)
* Motor vehicle discounts with selected brands
* Kennard's Hire discounts
* Selected travel, accommodation & car hire discounts
* Company-funded Income Protection Insurance (with AMP Super)
* Diverse environment with high working standards
* Dynamic team environment with opportunities for advancement
* Ongoing stable employment
* Training and development
* Opportunities to relocate nationally
About Us:
We promote, sell, hire and service the full range of Komatsu forklifts with niche products to ensure that we have the right solution for our customers' needs.